What is your online return policy?
For online orders, we accept products in new condition with original packaging attached for a full refund. There is no restocking fee and return shipping labels can be provided for $3 for anywhere in the US.
You have 21 days from the ship date to get your return postmarked back to us. Your refund will be credited to the original form of payment used to make the purchase. Please note that all sale items are final sale.
Above all else, we are committed to exceptional products that last. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution. All replacements are at the discretion of our team.
Please note, Bull and Stash monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
What if my return is late?
All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 21 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.
Can I return Final Sale items? What if it was a gift?
Final Sale items cannot be returned. No exceptions will be made for sizing or issues. We understand that buying Final Sale items can be a challenge, so if you have any questions about the product, please reach out to Customer Care before placing your order. Items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.
What if I need to exchange something for a different size or color?
We are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.
When will I get my refund?
Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.
How do I return an order?
For our US customers, we will provide a pre-paid return label for you to send it back.
For your return, please:
- Put anything you don’t want in a mailer.
- Login to your Bull and Stash account, click on Orders and Returns and follow the on-screen steps to create and print a prepaid return label. Make sure to note down your tracking number so you can check on the status of your return.
- Stick the return label on the mailer.
- Drop off the mailer at any USPS drop off location or schedule a pickup.
* Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.