What currency are your prices in?
All our prices displayed are in US dollars (USD).

 

Do you have a 'gift' option?
We do not offer a gift option yet.

 

What if I need to change my order?
Once an order is placed, we are unable to make any changes.

 

What if I need to cancel an order?
If your order hasn’t shipped, please contact Customer Care with the subject line 'Cancel Order.' Once our staff has canceled the order, you will receive a refund confirmation email shortly.

 

How can I edit my shipping address?
If your order is shipping to an incorrect address, please contact Customer Care right away. We will work quickly with our carrier partners to change the destination of your order if the option is still available.

 

What’s the status of my order?
Once you’ve received your shipping confirmation email you can click on 'View Tracking' and see the status of your delivery. It may take 24 hours for tracking updates to appear.

If you have any questions about the status of your order please reach out to Customer Care.

 

What if something I ordered arrived damaged?
We're committed to delivering quality. Contact us right away.

 

My package is lost!
If your package has been lost in transit, please reach out to Customer Care right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

 

What does it mean if an item is Waitlisted?
If an item is Waitlisted it means that we will most likely be making more! Sign up with your email and let us know your preferred color and size. We will email you to let you know if it becomes available.

 

What does Final Sale mean?
All items marked final sale have been reduced in price and cannot be returned for a refund or exchange.

 

Can I return Final Sale items? What if it was a gift?
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Love before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.

 

What if a Final Sale item I ordered arrived damaged?
We're committed to delivering quality. Contact us right away.

 

Something I ordered is now on sale. Will you match the new price?
Sorry, price adjustments will not be done for items at a reduced price. We only offer sales for a limited time, so by buying early, you ensure that you get the product in the color and model you want.

 

Something I ordered is now on sale. Will you match the new price?
Sorry, price adjustments will not be done for items at a reduced price. We only offer sales for a limited time, so by buying early, you ensure that you get the product in the color and model you want.